Privacy Policy

We take the security of the information you entrust to us extremely seriously and that includes information which is personal to you, and those around you.  

This privacy policy describes how we collect and use personal information about you in accordance with the General Data Protection Regulation (GDPR) and Data Protection Act 2018.  

WHO WE ARE 

We are Bournes of London Projects Ltd (company number 05155302) whose registered address is 4 Enterprise Court, Downmill Road, Bracknell, England, RG12 1QS. 

HOW TO CONTACT US 

Telephone our office team on:     0207 6807151                

Send us an email on:    [email protected]       

Write to us at our trading address:    The Foundry 
156 Blackfriars Road 
London 
SE1 8EN                             

Our Data Protection Officer is:  

Laura Saville – [email protected] 0207 6807151 
 

The kind of information we hold about you 

We will collect, store and use the following categories of personal information about you: 

• Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses. 
• Bank account details. 
• Professional qualifications, training courses and achievements 
• IP addresses and browser types 

How is your personal information collected: 

We use different methods to collect data from and about you including through: 

• Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you enquire about our services. 
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies.  
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:  
  • analytics providers such as Google based outside the EU; 
  • advertising networks (such as Google AdWords) based inside OR outside the EU; 
  • search information providers based inside OR outside the EU.  

How we will use information about you 

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances: 

1. Where we need to enter into a contract with you to perform our services. 
2. Where we need to comply with a legal obligation. 
3. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, such as reviewing the quality of the services we provide to you.  

We may also use your personal information in the following situations, which are likely to be rare: 

1. Where we need to protect your interests (or someone else's interests). 
2. Where it is needed in the public interest or for official purposes. 

 

Situations in which we will use your personal information 

We need all the categories of information in the list above primarily to allow us to provide our services to you as well as enabling us to comply with legal obligations.  In some cases, we may use your personal information to pursue legitimate interests of our own or those of third parties, provided your interests and fundamental rights do not override those interests.  The situations in which we will process your personal information are listed below.  

• Assessing our capability to provide our services. 
• Reviewing and improving our services, standards and procedures. 
• Determining performance requirements. 
• Education, training and development requirements. 
• Complying with health and safety obligations.  
• Business management and planning, including accounting and auditing. 

 

Purposes for which we will use your personal data 

We will use your data to register you as a new customer. Our lawful basis for processing this information is in the legitimate interest of performing a contract with you.  
 

Who has access to your data 

We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so. Some of your information may be shared with:  

• Relevant members of our staff, who need to know this information in order to provide our services. We will only share your information with our staff who need to know in order to carry out their job;  
• Our office personnel involved in the management and administration of providing our services;  

 

Data Security 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

 

How long we keep your data 

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.  

To comply with our obligations to the HMRC and Regulators we have to retain:  

• Your financial records and records kept electronically on our system for 7 years from the date of last entry; 
• All paper records containing your personal data for 7 years from the date of last entry.  

Once 7 years have passed, we will delete or anonymise your data in accordance with applicable laws and obligations.  

 

Your Rights 

Because the data we hold about you is your data, you have the right to:  

• Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. 
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected. 
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below). 
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.  
• Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it. 
• Request the transfer of your personal data to you or to a third party.  
• Withdraw consent at any time where we are relying on consent to process your personal data.  

If you would like to exercise any of the above rights, please contact Laura Saville using the contact details above.  

 

Your Duty to Inform us of Changes 

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. 

 

Right to Complain 

If you have any concerns about our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (“ICO”) by visiting https://ico.ord.uk/concerns/ or by telephoning the ICO helpline on 0303 123 1113.